Privacy Policy

CLARIFICATION NOTIFICATION

LAW NO. 6698 ON THE PROTECTION OF PERSONAL DATA

1. DATA RESPONSIBLE AND REPRESENTATIVE

By the Law on Protection of Personal Data No. 6698 (Law No. 6698); as HEALING JOURNEY (HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY) as a data controller; we attach importance to the privacy of personal data and the privacy of private life.

• Your data is within the scope of the following purposes and our commercial relations,
• Within the framework of the purpose that requires their processing, and in connection with this purpose, in a limited and measured way, by the law and honesty rules,
• By preserving the accuracy, and most recent version of the personal information you have reported or reported to us,
• We will be able to process, record, store, preserve, keep, classify, update, disclose, and/or transfer to third parties limited to the purpose for which they are processed, where permitted by the legislation.

2. YOUR DATA THAT MAY BE PROCESSED

In this context, the following data are collected as personal data.

Identity Data: It is the data group that contains information about the identity of the person. (Name and surname, TR Identity No, signature, mother’s name, father’s name, place of birth, date of birth, place of registration (province/district/neighbourhood), identity card serial and no, family serial no, book volume and serial no, marital status, identity registration numbers, reason/place/date of issue, identity card, driver’s license and passport photocopy, dependents, gender, nationality, SSI number, tax id number, photocopy of a license, employee card.

Communication Data: The data group can be used to reach the person. Phone (home/mobile), address, and e-mail address.

Health Data: The data group contains the person’s health information. Psychological tests and results, evaluation scales (projective and neuropsychological evaluations), drugs used, disease history, alcohol and smoking, diagnosis, epicrisis, anamnesis, rest reports, status reports, prescriptions, drug reports, family members’ genetic disease information, laboratory results, doctor analysis and comments, Health reports, Pregnancy status, and disability status.

Biometric Data: Palm print, Biometric and genetic tests, and data.

Audio/Visual Data: The data group contains the individual’s visual and audio data. Photograph, audio recording, camera recording, and driver’s license/ID copy/scan.

Financial Data: The data group contains the person’s financial information. Bank account number, IBAN, card information, bank name, invoice, and current account.

Signature Data: It is the data group that holds the signature information of the person. Wet Signature, e-signature, signature copy/scan, ID copy, and signature circular/statement.

Occupational Data: It is a data group that holds information about the profession of the person. Such as his workplace and information about his/her profession.

Education Data: It is the data group that holds the education data of the individual. School, education information, vocational training, personal training.

Employment Data: Employed company, department and position information, employment history.

Family and Relatives Data: Name, surname, number of relatives, and TR Identity number.

Legal Action: Correspondence with official institutions and organizations, file, and debt information regarding enforcement proceedings.

Other: For applications made from the Human Resources tab, the position applied for, the centre where the application is made, and if uploaded by you, your CV, and military service status information.

Website: Log records, browser data and session cookies.

3. PURPOSE OF PROCESSING YOUR DATA

The personal data we obtain from you, our clients, patients and visitors, customers, and suppliers, may be processed for the purposes stated below and for similar purposes and reasons, including but not limited to.

• Health Services Basic Law No. 3359, Decree Law No. 663 on the Organization and Duties of the Ministry of Health and Affiliated Institutions, Regulation on Private Health Institutions with Outpatient Diagnosis and Treatment, Regulation on Personal Health Data and other legal regulations related to health and financial matters. Due to the scope of legal obligations.
• Community Health, Medical Diagnosis, execution of treatment and care services, early diagnosis, preventive medicine, planning and management of health services and financing.
• Fulfilling legal and regulatory requirements.
• Notifying the relevant institutions of the situation, if the physician considers it necessary.
• If you are a member; announcement of our medical diagnosis, treatment, and training services to you, send e-bulletins, and notifications about our experts’ books, new publications and event days.
• If you make an appointment; notifications sending to you and/or your parent/guardian about the appointment, confirming your relationship with our centre, online and live support.
• Invoicing, and payments through legal processes for our services/products you have purchased.
• To answer all your questions and complaints about our health services.
• Planning and executing the internal functioning of our centre.
• Measurement of patient satisfaction, analysis, survey, and feedback.
• Execution and development of medical diagnosis, treatment services, and obtaining laboratory results.
• Use of data in scientific studies.
• Increasing patient/client satisfaction.
• Conduct analysis, and similar studies to improve the services.
• Planning and performing risk management and quality improvement activities.
• Quality and efficiency studies, and reports.
• Preserving, keeping, and archiving information about your health data, which must be kept by the relevant Legislation.
• Providing financial reconciliations with the institutions we have contracted with about the health service offered to you.
• Execution of assignment processes.
• Follow-up and execution of legal affairs, and execution of court decisions.
• Information retention, reporting, and disclosure obligations stipulated by the institutions as per the legislation.
• Planning and execution of in-house training, and orientation programs, follow-up of attendance.
• Planning, auditing, and execution of information security processes.
• Planning and execution of corporate communication activities.
• Execution and follow-up of paperwork.
• Execution of activities by the legislation.
• Execution of finance and accounting works.
• Execution and supervision of business activities, execution of business continuity activities, receiving and evaluating suggestions for improvement of business processes.
• To improve the services offered to you by increasing the functionality and performance of the website.
• To improve the website, offer new features, and personalize the features offered according to your preferences, to ensure the legal and commercial security of the website for you and the institution.
• Execution of goods/service purchasing processes.
• Execution of goods/services after-sales support services, management of customer relations management processes, execution of activities for customer satisfaction, execution of advertising, marketing and analysis studies, execution of advertising campaign promotion processes, execution of web push services.
• Execution of performance evaluation processes.
• Execution of risk management processes.
• Execution of contract processes.
• Execution of strategic planning activities.
• Execution of storage and archive activities.
• Follow-up on requests and complaints.
• Execution of the wage policy.
• Execution of marketing processes of products and services.
• Ensuring the security of data controller operations.
• Providing information to authorized persons, institutions, and organizations.
• Execution of management activities.
• For our assistants and call centre calls.

4. DOMESTIC TRANSFER OF YOUR DATA

Your data: In line with the purposes explained above and within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of Law No. 6698, by taking the necessary security measures, the relevant security measures within the scope of Social Security Institution, Ministry of Health, Provincial Health Directorate, Chief Public Prosecutor’s Offices, Courts, and enforcement directorates. We can share information with institutions and organizations, with our contracted laboratories, with our subsidiaries, with our contracted physicians, with online service units to provide effective service with online services over the Internet, with relevant official authorities within the scope of our legal obligations, and our right to defence.

5. TRANSFER TO ABROAD

Your private data that we have obtained in line with the membership agreement, distance sales agreement or similar services you have signed; In line with the purposes explained above and within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law No. 6698, by taking the necessary security measures; It can be transferred to foreign countries declared to have adequate protection by the Board or for similar purposes, based on your express consent, on a limited basis.

6. METHOD AND LEGAL REASON FOR COLLECTING PERSONAL DATA

To fulfil our legal obligations as a data controller, to carry out our activities, to protect the legitimate interests of our centre, to ensure the performance of the distance sales contract between us, for health, treatment and diagnosis, and the reasons stipulated in the laws; The data that we request from you, or via our website/phone or that you prefer to share with us are collected via e-mail and based on the legal reasons stated above.

Your data collected in this process; To carry out the processes listed above, because the health services are carried out effectively and efficiently within the framework of the legal requirements, the obligation of care is fulfilled and we can carry out our commercial/business activities, during the beginning and the continuation of the distance sales contract, it is securely collected in a physical and electronic environment as determined by the Law.

In this context, your data, for the above-mentioned purposes; 5/2-c of Law No. 6698; the establishment of the contract, and the fulfilment of its requirements, to comply with our legal obligations in line with art.5/2-c, within the framework of our company’s legitimate interests in line with art.5/2-f, and in line with the personal data processing conditions and purposes specified in Article 6, and when necessary will also be processed in a limited and measured way in connection with these purposes, based on your express consent.

7. RIGHTS OF THE PERSONAL DATA OWNER STATED IN ARTICLE 11 OF THE LAW NUMBERED 6698

As a personal data owner, if you apply in writing to HEALING JOURNEY (HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY) for your requests regarding your rights stated below; Depending on the nature of your request, a free response will be given within 30 (thirty) days at the latest.

However, if the transaction requires an additional cost, HEALING JOURNEY (HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY) may charge the fee in the tariff determined by the Personal Data Protection Board.

In this context, personal data owners according to article 11 of the LPPD;

• Learning whether personal data is processed or not,
• If personal data has been processed, requesting information about it,
• To learn the purpose of processing personal data and whether they are used for the purpose,
• Knowing the third parties to whom personal data is transferred in the country or abroad,
• Requesting correction of personal data in case of incomplete or incorrect processing, and requesting notification of the transaction made within this scope to third parties to whom personal data has been transferred,
• Requesting the deletion or destruction of personal data if the reasons requiring it to be processed disappear, although it has been processed by the provisions of the LPPD and other relevant legislation, and requesting the notification of the transaction made within this scope to the third parties to whom the personal data has been transferred,
• To object to the emergence of a result to the detriment of the person himself/herself by analysing the processed data exclusively through automated systems,
• In case of damage due to unlawful processing of personal data, it has the right to demand compensation for the damage.
• You must send your application to HEALING JOURNEY (HEALING JOURNEY HEALTH TOURISM LIMITED COMPANY) clearly and understandably, by attaching the documents identifying the identity and address information, in writing and with a wet signature, in the above-mentioned ways.

8. STORAGE OF PERSONAL DATA:

Your data can be stored for as long as required for processing. If there is no other reason or legal reason, there is no international law or regulation, and the obligations arising from the contracts are eliminated, your data, the purpose of which is lost, is deleted, destroyed, or anonymized.

9. REQUEST TO UPDATE YOUR INFORMATION

The personal data that we obtain and process from you must be accurate and up to date when necessary. For this reason, if there is any change in your data, you can notify the relevant unit of our Centre.

Regards.

10. Cookies

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